Penerimaan pemustaka terhadap layanan referensi berbasis AI
Studi tentang persepsi dan sikap
Kata Kunci:
AI, referensi, sikap, penerimaan, layanan perpustakaanAbstrak
Abstrak
Penelitian ini memiliki tujuan untuk mengetahui lebih dalam mengenai penerimaan, presepsi dan perilaku pemustaka kehadiran AI pada layanan Referensi serta untuk mengetahui lebih dalam mengenai peran dan inovasi Pustakawan dengan hadirnya AI. Menggunakan pendekatan kualitatif dengan wawancara mendalam sebagai teknik pengumpulan data. 8 Responden dipilih dari berbagai latar belakang pengguna perpustakaan, termasuk 3 mahasiswa, 3 akademisi/Dosen, dan 2 masyarakat umum yang menggunakan layanan referensi Perpustakaan Universitas Airlangga (UNAIR), penelitian ini menggunakan format kualitatif deskriptif. Hasil penelitian menunjukkan beragam respons dari pengguna terhadap layanan referensi yang menggunakan AI. Sebagian besar responden menyambut positif penggunaan AI, menganggapnya sebagai tambahan yang berharga dalam akses informasi. Beberapa kekhawatiran juga muncul, terutama terkait dengan privasi data dan kekhawatiran akan kehilangan interaksi manusia. Pustakawan memainkan peran krusial dalam mengembangkan daya kritis mahasiswa terhadap penggunaan AI dengan berbagai cara, termasuk dalam layanan referensi sebagai navigator Informasi pemustaka. Pengguna cenderung berhati-hati terhadap potensi ketidakakuratan atau bias dalam hasil yang diberikan oleh AI, dalam konteks riset yang membutuhkan data yang sangat akurat dan terverifikasi. Mereka memahami bahwa meskipun AI dapat memberikan rekomendasi awal yang berguna, hasil tersebut perlu diverifikasi dan ditindaklanjuti dengan penelitian lebih mendalam. Berbagai menghubungkan persepsi dan sikap pengguna dengan tingkat kepuasan terhadap layanan referensi berbasis AI
Kata kunci: AI, referensi, sikap, penerimaan, perpustakaan
Abstract
This study aims to find out more about the acceptance, perception and behavior of librarians regarding the presence of AI in Reference services and to find out more about the role and innovation of Librarians with the presence of AI. Using a qualitative approach with in-depth interviews as a data collection technique. 8 respondents were selected from various library user backgrounds, including 3 students, 3 academics/lecturers, and 2 members of the general public who use the reference services of the Airlangga University (UNAIR) Library, this study uses a descriptive qualitative format. The results of the study show a variety of responses from users to reference services that use AI. Most respondents welcomed the use of AI, considering it a valuable addition to accessing information. Several concerns also emerged, especially related to data privacy and concerns about losing human interaction. Librarians play a crucial role in developing students' critical thinking about the use of AI in various ways, including in reference services as a navigator of librarian information. Users tend to be wary of potential inaccuracies or biases in the results provided by AI, in the context of research that requires highly accurate and verified data. They understand that while AI can provide useful initial recommendations, those results need to be verified and followed up with more in-depth research. Various link user perceptions and attitudes to levels of satisfaction with AI-based reference services.
Keyword: AI, reference, attitude, acceptance, library
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Referensi
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